FAQ

Start with the profile, colours and decorative details you like, then compare overall length, blade length and weight with your display space. Materials, fittings and dimensions are listed on each product page. If you would like help choosing, email us with the pieces you are considering, or browse our Specification Index.

Yes. We welcome customization enquiries for our unsharpened collector pieces. Email support@primekatana.com with the model you like and your ideas. We will discuss which options are possible, pricing and lead times before you order; availability depends on the model and request.

Yes. All pieces are supplied unsharpened as decorative collectibles for adult collection and display only (18+). We do not offer sharpening. They are full-size metal pieces, not toys, and an unsharpened edge does not make them harmless. They are not intended for cutting, combat, self-defense, sport, martial arts practice or training.

After handling, wipe exposed carbon-steel surfaces and apply a light coat of machine oil. Keep the piece dry, secure from children and away from humidity; never put a damp blade into its saya. Follow the product's instructions for decorative finishes and fittings. See our care guide for more.

We ship to eligible United States addresses when checkout offers a shipping rate. Carrier restrictions and local rules can apply even to unsharpened pieces. Before ordering, check the shipping policy and the ownership, transport and import rules for your address; compliance with those local rules is the buyer's responsibility.

Allow an estimated 10–20 business days from payment confirmation to delivery at your U.S. address. This includes processing, packing, dispatch from Longquan, international transit, normal customs clearance and final delivery. It is not a guaranteed arrival date: holidays, weather, carrier delays, remote addresses or customs inspection may add time. See our shipping policy.

Yes. For eligible United States orders, normal import duties and standard brokerage are included in the price shown; you should not receive a separate bill for those charges on delivery. State or local sales tax is separate and calculated at checkout where required. See the shipping policy for details.

Checkout is handled by PayPal. You can pay through your PayPal account; eligible buyers may also see a credit or debit card option without creating an account. PayPal decides which options appear based on factors such as your country, card and device, so guest card checkout is not guaranteed. If you need help before ordering, email us.

Yes. Reasonable inspection does not cancel the 30-day return window. You may open the packaging, carefully remove the piece, check its colour, fittings, dimensions and edge state, take photos, wipe fingerprints and restore protective oil. Eligibility can end if it is used for cutting, sharpened, polished, disassembled, modified, damaged or returned with missing parts. See the full return policy.

Approved returns go to our registered business address in China. Contact us for approval before sending anything back. For a change-of-mind return, you arrange and pay return shipping. For a verified defect, wrong item or transit damage, we cover reasonable return costs after reviewing your order details and photographs. See the return policy.

Within five business days of receiving your return, we will inspect it, notify you of the outcome and issue any approved refund to the original payment method. If we approve a refund without a return, we issue it within five business days of approval. Business days are Monday through Friday. PayPal, your bank or card issuer may need additional time to post the funds; see the return policy for payment-method timeframes.