Shipping policy

Shipping Policy

 

Free shipping

 

We currently offer free shipping on eligible orders and destinations where a free shipping rate is shown at checkout. The shipping methods and any available rates shown at checkout are the terms that apply to your order.

 

Order processing

 

Orders are prepared after payment is confirmed. Processing time may vary by item availability order volume and carrier pickup schedules. If there is a material delay we will contact you by email.

 

Delivery estimates

 

Delivery estimates are not guaranteed. International delivery can be affected by customs review carrier delays holidays weather or local delivery conditions.

 

Tracking

 

When tracking is available we will send tracking information by email after your order ships.

 

Customs duties and taxes

 

Customers are responsible for any import duties taxes brokerage fees customs charges or local fees required by their country or region unless these charges are collected at checkout.

 

Shipping address

 

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

 

Lost damaged or wrong items

 

If your package is lost in transit arrives damaged or you receive the wrong item contact us at maoj78582@gmail.com with your order number and clear photos where applicable. We will review the case and help resolve it where applicable.

 

Returns

 

Return requests are handled under our Return and Refund Policy. For customer-preference returns the customer is responsible for arranging and paying return shipping unless we agree otherwise in writing.