Contact Us
Questions about a product, an order in flight, a return, or whether we can ship to your address — send them here. A real person reads every message.
Email us directly at support@primekatana.com · We reply to every message within 2 business days.
Or call us on +86 159 6887 2101 · Mon–Fri, 09:00–18:00 China Standard Time (UTC+8). Email reaches us fastest.
Have your order number ready — it is in your confirmation email and starts with #.
Legal merchant
Prime Katana is the storefront brand of Xixia (Longquan) E-Commerce Sole Proprietorship.
Room 107, Building 2, Block 15, No. 32 Huancheng West Road,
Jianchi Subdistrict, Longquan City, Lishui City,
Zhejiang Province 323700, China.