Refund policy

Return and Refund Policy

We accept eligible returns after delivery. Most eligible items may be returned within 30 days after delivery. Some market-specific return rules may use a 14-day return window. The return window shown in your customer account or return request flow will apply to your order.

To be eligible for a return, your item must be unused, in the same condition that you received it, with tags or accessories if applicable, and in its original packaging. You will also need the receipt or proof of purchase.

How to start a return

To request a return, contact us first at maoj78582@gmail.com. Please do not send your item back before your return request is approved. After approval, we will send return instructions and the return address by email.

Return shipping

For returns caused by change of mind, buyer's remorse, ordering the wrong item, or any other customer preference reason, the customer is responsible for arranging and paying the return shipping cost. We do not provide prepaid return labels for these returns unless we agree otherwise in writing.

Items sent back without approval, without tracking when requested, or without following our return instructions may not be accepted.

Damages, wrong items, or defects

Please inspect your order when it arrives. If the item is defective, damaged, or you received the wrong item, contact us as soon as possible at maoj78582@gmail.com with your order number and clear photos of the issue. If the problem was caused by our error or by transit damage, we will review the case and help resolve it with a replacement, refund, or approved return instructions where applicable.

Non-returnable items

We cannot accept returns for used items, items damaged after delivery because of customer handling, items missing original packaging or required accessories, custom or personalized items, final sale items, or gift cards.

Refunds

After we receive and inspect your approved return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method. Please remember that your bank or payment provider may need additional time to process and post the refund.

Return shipping costs paid by the customer are not refundable for customer-preference returns.

Exchanges

The fastest way to get a different item is to place a new order after your return is approved and refunded.

This policy does not limit any mandatory consumer rights that may apply in your location.